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Wati Plans and Features Compared

q

Features

Select Plan

Users Included
Active Contacts
Conversation Pricing

WhatsApp & Wati Configuration
Official WhatsApp API WhatsApp Onboarding WhatsApp Blue Tick Verification Assistance Website Chat Widget Meta Business Verification Assistance Custom Domain
Instagram DM IntegrationNew
Shared Team Inbox for Instagram Assign to Agent Quick Replies Mobile app inbox Tag chats Export chats Filter chats View and manage Instagram contacts WhatsApp and Instagram combined Team Inbox Merge WhatsApp and Instagram contacts (coming soon) Welcome Message and OOO automations Chatbot Automations
WhatsApp Contact Management
Import and Export Contacts Contact Attributes
Team Inbox
Shared Inbox Assign to Agent Quick Replies Mobile App Inbox Tag Chats Export Chats Trigger Chatbots Filter Chats Round robin chat assignment Phone number masking
WhatsApp Automations
Monthly usage quotas apply across both WhatsApp and Instagram channels together, if both are connected to Wati

Business Hours Default Actions Chatbots Keyword Actions & Attributes Rules Chatbot Sessions AI KnowBot Responses Max steps per chatbot Keyword Based Chat Routing Chatbot data enrichment Chatbot workflow automations Interconnected Chatbots WhatsApp Flows
WhatsApp Marketing
Broadcasts Retargeting for reads and replies Broadcast scheduling Catalog and Coupon templates Carousel templates Retargeting for specific quick replies Broadcast sequences limited time offer templates Clicks tracking for URLs Measure Broadcast ROI
WhatsApp Analytics & Reporting
Team inbox analytics dashboard Export reports on demand Broadcast analytics Operator availability metrics Ticket efficiency metrics Broadcast quickly reply metrics Team Inbox scheduled reports Click to WhatsApp Ads (CTWA) analytics Beta
WhatsApp Commerce
WhatsApp Catalog Order Management
Shopify (Additional $4.9/month)
Connect to a shop WhatsApp catalog sync Catalog checkout Third party checkout apps Shopify filters synced to Wati attributes
Reporting
Broadcast History Team Inbox Dashboard Export Reports
WhatsApp Integrations
Google Sheets Zapier Pabbly Connect Shopify WooCommerce Zoho Hubspot Schedule Reminders Salesforce
Accessibility & Security
Basic Roles Team Management Granular Roles Auto Deletion of Chats IP Whiltelisting Dedicated Hosting
WhatsApp APIs & Webhooks
Contact APIs Messaging APIs Ticket status change API Start Chatbot API Bulk Contact Attribute update API Webhooks API Rate Limit
Monthly API limit

Support
Support Documentation WhatsApp Bot Support Email Support WhatsApp Live Support Chat support Priority Support Dedicated Customer Success Manager Guided Onboarding Custom Onboarding and Setup
q

Growth

Select Plan Select Plan

5 5000/month As per Wati rate card

Add-on

10 30 1000/month 200

5 teams

2 webhooks 30 calls/10 sec 10,000

24/5 24/5 Add-on Add-on
q

Pro

Select Plan Select Plan

5 20000/month As per Wati rate card

Add-on

25 60 2000/month 250/month 200 10

20 teams

4 webhooks 60 calls/10 sec 200,000

24/7 24/7 Add-on Add-on
q

Business

Select Plan Contact Us

5 Custom 5% discount on Wati rate card

50 300 5000/month 1000/month 200 25

100 teams Annual add-onn

20 webhooks 100 calls/10 sec 20,000,000

24/7 24/7 Add-on

q

Features

Select Plan

Users Included
Active Contacts
Conversation Pricing

WhatsApp & Wati Configuration
Official WhatsApp API WhatsApp Onboarding WhatsApp Blue Tick Verification Assistance Website Chat Widget Meta Business Verification Assistance Custom Domain
Instagram DM IntegrationNew
Shared Team Inbox for Instagram Assign to Agent Quick Replies Mobile app inbox Tag chats Export chats Filter chats View and manage Instagram contacts WhatsApp and Instagram combined Team Inbox Merge WhatsApp and Instagram contacts (coming soon) Welcome Message and OOO automations Chatbot Automations
WhatsApp Contact Management
Import and Export Contacts Contact Attributes
Team Inbox
Shared Inbox Assign to Agent Quick Replies Mobile App Inbox Tag Chats Export Chats Trigger Chatbots Filter Chats Round robin chat assignment Phone number masking
WhatsApp Automations
Monthly usage quotas apply across both WhatsApp and Instagram channels together, if both are connected to Wati

Business Hours Default Actions Chatbots Keyword Actions & Attributes Rules Chatbot Sessions AI KnowBot Responses Max steps per chatbot Keyword Based Chat Routing Chatbot data enrichment Chatbot workflow automations Interconnected Chatbots WhatsApp Flows
WhatsApp Marketing
Broadcasts Retargeting for reads and replies Broadcast scheduling Catalog and Coupon templates Carousel templates Retargeting for specific quick replies Broadcast sequences limited time offer templates Clicks tracking for URLs Measure Broadcast ROI
WhatsApp Analytics & Reporting
Team inbox analytics dashboard Export reports on demand Broadcast analytics Operator availability metrics Ticket efficiency metrics Broadcast quickly reply metrics Team Inbox scheduled reports Click to WhatsApp Ads (CTWA) analytics Beta
WhatsApp Commerce
WhatsApp Catalog Order Management
Shopify (Additional $4.9/month)
Connect to a shop WhatsApp catalog sync Catalog checkout Third party checkout apps Shopify filters synced to Wati attributes
Reporting
Broadcast History Team Inbox Dashboard Export Reports
WhatsApp Integrations
Google Sheets Zapier Pabbly Connect Shopify WooCommerce Zoho Hubspot Schedule Reminders Salesforce
Accessibility & Security
Basic Roles Team Management Granular Roles Auto Deletion of Chats IP Whiltelisting Dedicated Hosting
WhatsApp APIs & Webhooks
Contact APIs Messaging APIs Ticket status change API Start Chatbot API Bulk Contact Attribute update API Webhooks API Rate Limit
Monthly API limit

Support
Support Documentation WhatsApp Bot Support Email Support WhatsApp Live Support Chat support Priority Support Dedicated Customer Success Manager Guided Onboarding Custom Onboarding and Setup
q

Growth

Select Plan Select Plan

5 5000/month As per Wati rate card

Add-on

10 25 1000/month 200

5 teams

2 webhooks 30 calls/10 sec 10,000

24/5 24/5 Add-on Add-on

q

Features

Select Plan

Users Included
Active Contacts
Conversation Pricing

WhatsApp & Wati Configuration
Official WhatsApp API WhatsApp Onboarding WhatsApp Blue Tick Verification Assistance Website Chat Widget Meta Business Verification Assistance Custom Domain
Instagram DM IntegrationNew
Shared Team Inbox for Instagram Assign to Agent Quick Replies Mobile app inbox Tag chats Export chats Filter chats View and manage Instagram contacts WhatsApp and Instagram combined Team Inbox Merge WhatsApp and Instagram contacts (coming soon) Welcome Message and OOO automations Chatbot Automations
WhatsApp Contact Management
Import and Export Contacts Contact Attributes
Team Inbox
Shared Inbox Assign to Agent Quick Replies Mobile App Inbox Tag Chats Export Chats Trigger Chatbots Filter Chats Round robin chat assignment Phone number masking
WhatsApp Automations
Monthly usage quotas apply across both WhatsApp and Instagram channels together, if both are connected to Wati

Business Hours Default Actions Chatbots Keyword Actions & Attributes Rules Chatbot Sessions AI KnowBot Responses Max steps per chatbot Keyword Based Chat Routing Chatbot data enrichment Chatbot workflow automations Interconnected Chatbots WhatsApp Flows
WhatsApp Marketing
Broadcasts Retargeting for reads and replies Broadcast scheduling Catalog and Coupon templates Carousel templates Retargeting for specific quick replies Broadcast sequences limited time offer templates Clicks tracking for URLs Measure Broadcast ROI
WhatsApp Analytics & Reporting
Team inbox analytics dashboard Export reports on demand Broadcast analytics Operator availability metrics Ticket efficiency metrics Broadcast quickly reply metrics Team Inbox scheduled reports Click to WhatsApp Ads (CTWA) analytics Beta
WhatsApp Commerce
WhatsApp Catalog Order Management
Shopify (Additional $4.9/month)
Connect to a shop WhatsApp catalog sync Catalog checkout Third party checkout apps Shopify filters synced to Wati attributes
Reporting
Broadcast History Team Inbox Dashboard Export Reports
WhatsApp Integrations
Google Sheets Zapier Pabbly Connect Shopify WooCommerce Zoho Hubspot Schedule Reminders Salesforce
Accessibility & Security
Basic Roles Team Management Granular Roles Auto Deletion of Chats IP Whiltelisting Dedicated Hosting
WhatsApp APIs & Webhooks
Contact APIs Messaging APIs Ticket status change API Start Chatbot API Bulk Contact Attribute update API Webhooks API Rate Limit
Monthly API limit

Support
Support Documentation WhatsApp Bot Support Email Support WhatsApp Live Support Chat support Priority Support Dedicated Customer Success Manager Guided Onboarding Custom Onboarding and Setup
q

Pro

Select Plan Select Plan

5 20000/month As per Wati rate card

Add-on

25 50 2000/month 250/month 200 10

20 teams

4 webhooks 60 calls/10 sec 200,000

24/7 24/7 Add-on Add-on

q

Features

Select Plan

Users Included
Active Contacts
Conversation Pricing

WhatsApp & Wati Configuration
Official WhatsApp API WhatsApp Onboarding WhatsApp Blue Tick Verification Assistance Website Chat Widget Meta Business Verification Assistance Custom Domain
Instagram DM IntegrationNew
Shared Team Inbox for Instagram Assign to Agent Quick Replies Mobile app inbox Tag chats Export chats Filter chats View and manage Instagram contacts WhatsApp and Instagram combined Team Inbox Merge WhatsApp and Instagram contacts (coming soon) Welcome Message and OOO automations Chatbot Automations
WhatsApp Contact Management
Import and Export Contacts Contact Attributes
Team Inbox
Shared Inbox Assign to Agent Quick Replies Mobile App Inbox Tag Chats Export Chats Trigger Chatbots Filter Chats Round robin chat assignment Phone number masking
WhatsApp Automations
Monthly usage quotas apply across both WhatsApp and Instagram channels together, if both are connected to Wati

Business Hours Default Actions Chatbots Keyword Actions & Attributes Rules Chatbot Sessions AI KnowBot Responses Max steps per chatbot Keyword Based Chat Routing Chatbot data enrichment Chatbot workflow automations Interconnected Chatbots WhatsApp Flows
WhatsApp Marketing
Broadcasts Retargeting for reads and replies Broadcast scheduling Catalog and Coupon templates Carousel templates Retargeting for specific quick replies Broadcast sequences limited time offer templates Clicks tracking for URLs Measure Broadcast ROI
WhatsApp Analytics & Reporting
Team inbox analytics dashboard Export reports on demand Broadcast analytics Operator availability metrics Ticket efficiency metrics Broadcast quickly reply metrics Team Inbox scheduled reports Click to WhatsApp Ads (CTWA) analytics Beta
WhatsApp Commerce
WhatsApp Catalog Order Management
Shopify (Additional $4.9/month)
Connect to a shop WhatsApp catalog sync Catalog checkout Third party checkout apps Shopify filters synced to Wati attributes
Reporting
Broadcast History Team Inbox Dashboard Export Reports
WhatsApp Integrations
Google Sheets Zapier Pabbly Connect Shopify WooCommerce Zoho Hubspot Schedule Reminders Salesforce
Accessibility & Security
Basic Roles Team Management Granular Roles Auto Deletion of Chats IP Whiltelisting Dedicated Hosting
WhatsApp APIs & Webhooks
Contact APIs Messaging APIs Ticket status change API Start Chatbot API Bulk Contact Attribute update API Webhooks API Rate Limit
Monthly API limit

Support
Support Documentation WhatsApp Bot Support Email Support WhatsApp Live Support Chat support Priority Support Dedicated Customer Success Manager Guided Onboarding Custom Onboarding and Setup
q

Business

Select Plan Contact Us

5 Custom 5% discount on Wati rate card

50 250 5000/month 1000/month 200 25

100 teams Annual add-onn

20 webhooks 100 calls/10 sec 20,000,000

24/7 24/7 Add-on